PRIVACY POLICY

At EIT Opto-Routing, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services, in compliance with the General Data Protection Regulation (GDPR) of the European Union and applicable Spanish data protection laws.

Data Controller

The controller responsible for data processing on this website is:
EIT Opto-Routing
Calle de la Innovación 22, 28043 Madrid, Spain
Email: [email protected]

Information We Collect

We collect personal data that you voluntarily provide to us when you:

• Request a quote or datasheet for OTN routers, SD-WAN appliances, switches, DCI, or smart city equipment
• Subscribe to our product update newsletter
• Contact our support or sales team
• Download technical specifications or compliance documents
• Register for partner programs or project inquiries

This information typically includes: name, company name, email address, phone number, location, and your communication preferences.

Automatically Collected Data

• IP address and general location data
• Browser type and version
• Date and time of access
• Pages visited and time spent on site

How We Use Your Data

• Providing accurate quotes and compatibility advice
• Responding to technical inquiries and RMA requests
• Sending product updates and relevant industry news (only with your consent)
• Improving our website and user experience
• Fulfilling contractual obligations with customers and distributors

Legal Basis (GDPR Compliance)

• Consent (you have opted in to communications)
• Contract performance (fulfilling your service requests)
• Legitimate interests (improving our services and website security)
• Legal obligations (compliance with Spanish/EU laws)

Data Sharing & Disclosure

We only share your personal data with third parties when: you have given explicit consent, it is necessary for service delivery, or we are legally required to do so. We do not sell your personal data.

Data Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, or destruction.

Your Rights Under GDPR

• Right to access your stored data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to object to processing of your data
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at: [email protected]

Cookies & Tracking

Our website uses cookies to enhance user experience and enable statistical analysis. By continuing to browse our site, you consent to our use of cookies.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Spanish and EU regulations.

For any questions regarding data protection or to report a data breach, please contact us at:
Email: [email protected]
Phone (Spain): +34 910 257 483

Last Updated: May 2026